Returns

DO YOU WISH TO RETURN A PRODUCT?

No problem, returning products to us is simple – however we can only receive items and process returns if you follow the guidelines below:

• • Send us an email at returns@BBGunsExpress.com
  • Please provide as much information as possible in your email.
  • One of the support team will then acknowledge your email.
  • Our support team will then give you a returns number via email.
  • You need to pay for the postage and then organise a postage refund separately if entitled
  • You must send your items to us via TRACKED/RECORDED/SIGNED FOR delivery
  • Do not forget to include the returns number on the outside and inside of the package plus your name, address and contact info
  • We must receive your item back within 14 days of the first email being raised
  • We will then do our best to notify you when we have received your item
  • We will notify you via email of our findings and our action
  • Please send your items, with the TICKET NUMBER to the following address via recorded/signed for delivery:

BBGunsExpress.com
21 Parkside
Ladgate Lane
Middlesbrough
TS3 0BP

CANCELLATION OF ORDER

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumer rights entitle anyone to cancel their order and obtain a full refund if they request one within 7 days after delivery of the goods. All items must be returned UNOPENED and UNUSED!

FAULTY PRODUCTS

Any item that is faulty at the point of sale may be returned for replacement or refund:

– WITHIN 14 DAYS from the original date of delivery for REFUND, REPAIR or REPLACEMENT
– AFTER 14 DAYS and WITHIN 28 DAYS, REPAIR OR REPLACMENT.

-THEREAFTER you are required to contact manufacturer directly to exercise any manufacturers warranty as may be available.

Faulty products must have the original receipt and be returned complete with all components and in the original packaging. All products are carefully inspected by our experts and items that are considered wear and tear will not be accepted as a manufacturing fault.

VOID WARRANTY on all guns that have the following:

– Opened or tampered with items
– Incorrect oil or lubricants used
– Non Airsoft GAS or CO2 used
– Low quality or re-used BB pellets used in gun or magazine
– Modified or painted guns or accessories
– Badly maintained gun including dirt on outer gun or within internal parts
– Incorrect battery or non-compatible charger
– Overcharging of battery or power surge to charger
– Damage caused from impact including dropping or hit from BB pellet
– Magazine broken spring due to over winding

REFUNDS FOR ITEMS

Refunds for goods will be processed using the same means of payment used for the initial transaction. Refunds can take up to 14 days from the point that we receive the goods back from you. If you cancel your order before goods have been sent to you, we will process your refund no later than 14 days after the date upon which you informed us about your decision to cancel your order.

REFUNDS FOR POSTAGE

– Cancellation of order before despatch – FULL REFUND
– Cancellation of order within 7 days – NO REFUND
– Faulty product within 28 days – FULL REFUND
– Faulty product over 28 days – NO REFUND

In all cases you will need to request a refund via email to returns@bbgunsdirect.com

GETTING YOUR ITEM BACK

If your returned item is NOT found to be faulty, or is not in ‘as new’ condition, and once we have informed you we will not refund, replace or give store credit you have 60 days in which to make arrangements to collect or pay for postage before the item becomes legally the property of BBGunsDirect.com.